Shipping Policy

Last Updated: September 2026

At Vivorra Shop (part of FF COMMERCE LTD), we are committed to providing a reliable and transparent shipping experience across the United Kingdom. We pride ourselves on simplicity: zero hidden fees and free standard delivery on every order.

1. Delivery Timeframes & Processing Stages

We ship directly from our fulfillment facilities to offer you the best possible value. Total estimated delivery time is 5 to 10 business days, which includes both order handling and carrier transit times:

*Delivery estimates are provided as guidance and may occasionally vary due to external factors including weather disruptions, courier backlogs, customs processing, or peak seasonal demand.

2. Trusted Carrier Services & Parcel Tracking

We partner with the UK's most reliable local carriers to ensure your package arrives safely. Depending on your destination address, final delivery will be handled by:

• Royal Mail (Tracked)
• Evri
• DPD

Tracking Confirmation: Once dispatched, you will receive an automated email containing a tracking number and a link to monitor your package status online in real-time.

3. UK Consumer Protection & Delivery Rights

Under the UK Consumer Rights Act 2015, you are entitled to a replacement or full refund if your order is significantly delayed, lost in transit, arrives damaged, or does not conform to the sales contract.

Damaged Deliveries: Please inspect your parcel upon receipt and report any shipping damage to customer support at info@vivorrashop.com within 24 hours of arrival, including photographs of the affected merchandise and packaging.

4. Address Accuracy & Lost Parcels

• Address Accuracy: Please ensure that all shipping information is complete and accurate before placing your order. Vivorra Shop is not responsible for delivery issues or delays resulting from incorrect address details provided at checkout.
• Lost Parcels: If tracking information shows no movement for an extended period or your parcel appears lost, contact info@vivorrashop.com. We will work directly with the carrier to investigate and provide a resolution.

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