Privacy Policy

Last Updated: June 17, 2026

This Privacy Policy describes how Vivorra Shop (operated by FF COMMERCE LTD, "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit or make a purchase from www.vivorrashop.com.

We handle all personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and applicable European data protection statutes.

1. Information We Collect

Depending on your interactions with our storefront, we collect and process personal data directly provided by you as well as data gathered automatically:

2. How We Use Your Information

We use the personal information collected for the following legitimate business purposes:

• Order Processing: To fulfill purchases, process transactions, send dispatch updates, and handle returns/exchanges.
• Customer Service: To respond to inquiries and provide assistance regarding orders.
• Promotions: To send promotional emails and news (only with your express consent, which can be withdrawn anytime).
• Site Improvement: To optimize site navigation, analyze store performance, and enhance customer experience.
• Legal Obligations: To comply with applicable statutory duties, accounting rules, and consumer protection laws under UK law.

3. Sharing of Information & Cookies

Data Sharing: We do not sell your personal information. We share data only with third parties essential for store operation, including shipping couriers (e.g., Royal Mail, Evri, DPD), payment processing gateways, IT management vendors, or legal authorities when required by law.

Cookies: We use cookies and tracking technologies to maintain your shopping cart session, analyze site traffic, and personalize content. You can manage or disable cookie preferences through your web browser settings.

4. Your Rights Under UK GDPR

As a United Kingdom resident, you possess the following statutory rights under the UK GDPR and the Data Protection Act 2018:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data under specific conditions.
• Right to Restrict Processing: Request that we limit how your data is used.
• Right to Data Portability: Receive a copy of your personal data in a structured, standard format.
• Right to Object: Object to processing carried out on the basis of legitimate interests or direct marketing.
• Right to Withdraw Consent: Revoke promotional consent at any time without affecting prior processing.

To exercise any of these rights, email us at info@vivorrashop.com. If you are unsatisfied with our response, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) (ico.org.uk/make-a-complaint).

5. Security, Retention & International Transfers

International Transfers: Where personal data is transferred or stored outside the United Kingdom, we ensure appropriate legal safeguards are implemented in accordance with UK GDPR, such as UK Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs).

Retention & Children: We retain data only for as long as necessary to fulfill the purposes described or satisfy legal requirements. Our store is not directed at children under 13, and we do not knowingly collect children's personal data.

Data Controller Profile & Contacts