Refund policy

 

At Vivorra Shop, we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015.

 

1. Policy Summary

Category

Allowed?

Shipping Cost

Condition

Change of Mind

Yes (30 Days)

Customer Pays

Unused, Original Packaging

Defective / Damaged

Yes

Vivorra Shop Pays

Refund or Replacement

Restocking Fee

None

£0.00

—

 

2. Statutory Rights

Under UK law, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description. These rights exist in addition to our voluntary policy.

 

3. Return Process

1.    Request Approval: Email us at info@vivorrashop.com with your order number.

2.    Receive Instructions: Once approved, we will provide the correct return address (UK) and a return form.

3.    Ship the Item: Pack the item securely. We recommend trackable shipping, as we cannot refund items lost in transit.

 

Refund Timeline

Once inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 days for your bank to process the transaction.

 

Administrative Office

122 Pen Park Road

Bristol, AVON BS10 6BP

United Kingdom

 

UK Warehouse (Authorised Returns Only)

16 New St

London EC2M 4TR

United Kingdom

 

For questions, contact us at info@vivorrashop.com.