Where do you deliver?

We deliver exclusively to addresses across the United Kingdom. Orders are dispatched directly from our fulfillment facilities to offer you optimal pricing without high-street markups.

How much does UK shipping cost?

We offer Free Standard Shipping (£0.00) on every single UK order, with no minimum spend threshold required.

What are your order cutoff, handling, and transit times?

• Daily Order Cutoff Time: 8:00 PM (GMT/BST)
• Order Handling Time: 1–3 business days (Monday–Friday)
• Transit Time: 4–7 business days (Monday–Friday)
• Total Estimated Delivery Window: 5–10 business days

Which couriers do you use and how can I track my package?

Final delivery in the UK is handled by trusted local carriers including Royal Mail (Tracked), Evri, or DPD. Once dispatched, you will receive an automated email containing a tracking link to monitor your parcel status online in real time.

What is your return policy?

In full compliance with the UK Consumer Rights Act 2015, we offer a 30-day return policy from the date of package delivery. Returned items must be unused, in original condition, and in their original packaging. We charge £0.00 restocking fees.

How do I start a return and obtain the return address?

To initiate a return, email customer care at info@vivorrashop.com with your order number. Once pre-authorized, our team will issue exact return instructions and authorization details for our UK return forwarding facility in Bristol (122 Pen Park Road, Bristol, AVON BS10 6BP).

*Important: Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT accept physical returns. Packages sent to London without pre-approval will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon arrival and notify us at info@vivorrashop.com within 24 hours (or promptly) with photos of the damaged or faulty item. In cases of defective or damaged goods, Vivorra Shop covers return shipping costs and provides a free replacement or full refund.

When will I receive my refund?

Once inspected and approved at our facility, refunds are processed within 7 business days back to your original payment method. Please allow an additional 3–10 business days for your bank or card issuer to post the transaction credit.

Which currency and payment methods do you accept?

All checkout transactions are processed in British Pounds Sterling (GBP £). We accept major credit/debit cards (Visa, Mastercard, American Express, Maestro) and digital express checkout wallets (Apple Pay, Google Pay, Shop Pay).

Can I modify or cancel my order after placing it?

If you need to update your delivery address or order details, please email info@vivorrashop.com before our 8:00 PM (GMT/BST) daily cutoff. While we endeavor to accommodate all requests, modifications cannot be guaranteed once fulfillment processing has commenced.

Vivorra Shop

Part of FF COMMERCE LTD (Companies House: 17398899)

Customer Support Email: info@vivorrashop.com

Support Hours (GMT/BST): Monday–Friday: 9:00 AM – 5:00 PM | Cutoff: 8:00 PM

© 2026 Vivorra Shop | Part of FF COMMERCE LTD | All Rights Reserved