Payment & Billing Policy

Last Updated: September 2026

This policy outlines the payment and billing practices for Vivorra Shop (operated by FF COMMERCE LTD). By completing a purchase on our website (www.vivorrashop.com), you agree to the terms described below, specifically tailored for our customers across the United Kingdom.

1. Accepted Payment Methods & Currency

We provide a variety of secure, convenient payment options to ensure a smooth checkout experience. All prices displayed on our website are in British Pounds Sterling (GBP £).

2. Security & Compliance

To ensure maximum transaction security, our online storefront utilizes 256-bit SSL encryption and fully complies with PCI-DSS (Payment Card Industry Data Security Standard) Level 1 requirements. We do not store or process your full credit card numbers or sensitive financial authentication details on our internal servers.

3. Fraud Prevention & Order Verification

Vivorra Shop reserves the right to review, flag, or cancel any order suspected of unauthorized use, billing fraud, or commercial resale. For high-value transactions or mismatched billing details, our verification team may reach out to request additional proof of authorization prior to order dispatch to protect your account security.

4. UK Consumer Guarantees & Billing Errors

Nothing in this Payment & Billing Policy limits or excludes your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You are entitled to a refund, repair, or replacement for products that are faulty, unfit for purpose, or not as described, as well as correction for any reasonably foreseeable loss resulting from processing or billing errors.

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