Contact information
Have a question? Our dedicated support team is here to help.
Email Support
We aim to respond to all enquiries within 1–2 business days.
Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Operating on London time for our UK customers.
UK Logistics Hub
16 New St
London EC2M 4TR
United Kingdom
Administrative HQ
Vivorra Shop
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
Return Notice: Please do not send items to the addresses listed above. Our administrative office and logistics hub are not equipped to process unauthorised returns. For return authorisation and the correct return facility address, please visit our Return & Refund Policy.