Contact information
Contact Information
Last Updated: September 2026
Have a question about your order, sizing, or delivery status? At Vivorra Shop (part of FF COMMERCE LTD), our dedicated customer care team is here to assist you to ensure a seamless shopping experience.
Customer Support
Support Email:
info@vivorrashop.com
We aim to respond to all inquiries within 1–2 business days. Please include your order number for faster service.
Service Hours & Cutoff
Monday – Friday: 9:00 AM – 5:00 PM (GMT/BST)
Daily Order Cutoff: 8:00 PM (GMT/BST)
Inquiries or order modifications received outside service hours will be addressed on the following business day.
Important Notice Regarding Product Returns
Our registered office in London is strictly an administrative location and CANNOT receive physical product returns.
Please do not send items to our London corporate office. All returns require prior authorization and must be routed to our designated UK return forwarding facility in Bristol. For return authorization and instructions, please review our Refund & Return Policy or contact info@vivorrashop.com.
Company Profile & Addresses
Store Name: Vivorra Shop
Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)
Customer Care Email: info@vivorrashop.com (Mon–Fri, 9:00 AM – 5:00 PM GMT/BST)
Registered Business Address
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
UK Return Forwarding Address
Vivorra Shop UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Authorized returns only — Pre-approval required)
© 2026 Vivorra Shop | Part of FF COMMERCE LTD | All Rights Reserved